Return & Refund Policy

Damaged, defective or wrong items

If something arrives broken, misprinted or defective, or isn't what you ordered, email orders@chunkycatcreations.com within 7 days of delivery with your order number and a photo. We'll review it and send a replacement or a refund. You won't pay return postage for these items, and we may not need the item back.

Returning an item you don't want

• You can return eligible items within 30 days of delivery. An item is eligible if it's unused, in its original condition, and not a custom or personalized item.
• Email orders@chunkycatcreations.com with your order number before sending anything. We'll reply with the return address.
• You pay the return postage. The original shipping charge isn't refunded.

Custom and personalized items

Custom designs and personalized items are made just for you, so they generally can't be returned because you changed your mind. They're still covered if they arrive damaged, defective or not as ordered.

Refunds

Approved refunds go back to your original payment method through Stripe, our payment processor: for a return, once we receive the item and check it; for a damaged, defective or wrong item, once we've reviewed your photo. Your bank may take 5–10 business days to show the refund.

Canceling an order

We start printing soon after you order. If you need to cancel, email orders@chunkycatcreations.com as soon as possible. If we haven't started making your order, we'll cancel it and refund you in full.

Show purchases

Items bought in person at a show follow this same policy. Keep your receipt as proof of purchase.

See also our Shipping Policy.